Phone: 01394 445225 | Email: [email protected]


Find out how accessible our website is, how to report accessibility issues and what to do if you can’t access parts of this website.

Accessibility statement for

This website is run by the Suffolk Coast and Heaths Area of Outstanding Natural Beauty team, hosted by Suffolk County Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

As our host authority, Suffolk County Council maintain content guidelines to help website editors improve accessibility on websites. We use these guidelines to help us manage this website.

How accessible this website is:

We know some parts of this website aren’t fully accessible:

  • Some images contain text which you may not be able to read, such as graphs and tables
  • Many PDF documents are not fully accessible to screen readers
  • You cannot skip to the main content when using a screen reader
  • Videos do not have captions or audio description Interactive tools are difficult to navigate using just a keyboard
  • File names are currently not meaningful or fully accurate

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible.

You can call Suffolk County Council on 0345 606 6067 if you need to talk to us using an interpreter. Find out more about Suffolk County Council’s interpreting and translating services.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us by emailing [email protected]  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Suffolk County Council provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Visits in person to the AONB office are by appointment. We may offer an alternative meeting point using one of Suffolk County Council’s offices which have audio induction loops, or if you contact Suffolk County Council before your visit they can arrange a British Sign Language (BSL) interpreter.

Find out more about Suffolk County Council’s interpreting and translation services, including how to contact them to make a request.

Technical information about this website’s accessibility

The Suffolk Coast and Heaths Area of Outstanding Natural Beauty team is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Where there are non-compliances we aim to resolve these by December 2023.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images have text within the image, such as graphs and tables. When we publish new content we’ll make sure our use of images meets accessibility standards.

Some of our documents to not have meaningful file names and titles. We plan to add meaningful file names for all documents by February 2021.

Content that’s not within the scope of the accessibility regulations

Several PDF documents are not are not fully accessible to screen reader software. Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By April 2022, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix The Volume and Value of Tourism Report 2015 (PDF). We will ensure that new documents that are essential are accessible where they are required for essential services or used by people with disabilities.

You can find the complete list of content exempt from meeting the accessibility regulations on

Disproportionate burden

As out host authority, Suffolk County Council have published a disproportionate burden assessment. In respect of this website, the statement explains that:

  • We’re carrying out basic checks of our websites, as paying for detailed checks would be a disproportionate burden on our organisation

Preparation of this accessibility statement

This statement was prepared on 15 May 2020. This statement was last reviewed on 22 December 2020.

This website was last tested on 22 December 2020 following internal testing and a basic accessibility audit. The basic check included a sample of content, including:·      

  • The homepage
  • Content pages that are mostly text based
  • Images, video and audio content
  • Interactive tools and transactions, like forms
  • PDFs and other document types
  • Navigation pages, including the sitemap and pages with search functionality

Having carried out a basic check of, a number of changes were made to this website to increase accessibility.